Frequently Asked Questions
Find answers to common questions about our services, insurance, and treatment process
General
What types of therapy services do you offer?
We offer comprehensive rehabilitation services including Physical Therapy, Occupational Therapy, Speech Language Therapy, Functional Capacity Evaluations, and various therapeutic modalities.
Do I need a referral to start therapy?
While some insurance plans require a referral from your physician, many allow direct access to physical therapy. Contact us to verify your specific insurance requirements.
How long are typical therapy sessions?
Most therapy sessions last between 45-60 minutes, depending on your individual treatment plan and needs.
Insurance & Payment
What insurance plans do you accept?
We accept over 50 insurance companies including Blue Cross Blue Shield, Medicare, Aetna, United, Cigna, and many more. Please contact us to verify your specific coverage.
Do you accept private pay patients?
Yes, we welcome private pay patients and offer competitive rates for those paying out of pocket.
Will my insurance cover therapy services?
Coverage varies by plan. Our staff will verify your benefits and explain your coverage, including copays, deductibles, and visit limits.
Appointments & Scheduling
Do you accept walk-in patients?
Yes, we accept walk-in patients, though we recommend scheduling an appointment to ensure availability.
What are your operating hours?
We are open Monday, Wednesday, Friday from 8:00 AM - 7:00 PM, and Tuesday, Thursday from 8:00 AM - 4:30 PM. We are closed on weekends.
Is transportation available?
Yes, we have transportation available for qualified candidates. Please contact us for more information about eligibility.
Treatment & Facilities
Is your facility handicap accessible?
Yes, our facility is fully handicap accessible and includes accessible restrooms.
Do you offer private treatment rooms?
Yes, we offer private rooms for individual care when needed.
What languages do you speak?
Our staff speaks 5 different languages to better serve our diverse patient population.
What should I wear to my therapy appointment?
Wear comfortable, loose-fitting clothing that allows for easy movement. Athletic wear or workout clothes are ideal.
Still Have Questions?
Can't find the answer you're looking for? Our friendly staff is here to help.